Sales Skills http://sales-skills.net Essential Selling Skills for Sales and Non-Sales Professionals Wed, 21 Apr 2010 09:25:48 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Under-promise/Over-deliver http://sales-skills.net/2010/04/under-promiseover-deliver/?utm_source=rss&utm_medium=rss&utm_campaign=under-promiseover-deliver http://sales-skills.net/2010/04/under-promiseover-deliver/#comments Fri, 16 Apr 2010 13:20:10 +0000 Admin http://sales-skills.net/?p=630 Don’t promise more than you can deliver. It’s all about managing the customer’s expectations – something which has been woefully lacking in the volcanic ash flight fiasco.

First coined by Tom Peters here:

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]]> http://sales-skills.net/2010/04/under-promiseover-deliver/feed/ 0 Voice mail http://sales-skills.net/2010/04/voice-mail/?utm_source=rss&utm_medium=rss&utm_campaign=voice-mail http://sales-skills.net/2010/04/voice-mail/#comments Wed, 14 Apr 2010 08:40:21 +0000 Admin http://sales-skills.net/?p=623 Continue reading »]]> Been doing some cold-calling into small businesses, 1 to 25 employees mostly. Just incredible how many don’t answer, or go straight to answerphone or voice-mail. How much business are they losing by being unavailable? There are such simple and cheap solutions around. It’s easy to ensure that your calls are answered by a human being – I use answer.co.uk – professional, friendly, efficient and cost-effective.

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